Gardeners Bounds Green Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Bounds Green to residential and commercial customers. By booking or receiving any service from Gardeners Bounds Green, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or allowing work to commence.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Client means the individual, company or organisation that books or receives services from Gardeners Bounds Green.

Company means Gardeners Bounds Green, the gardening service provider.

Services means any gardening, garden maintenance, lawn care, planting, hedge trimming, pruning, clearance, outdoor cleaning, green waste removal or related services supplied by the Company.

Service Area means the locations in which the Company offers its gardening services, including Bounds Green and surrounding areas as determined by the Company from time to time.

Agreement means the contract formed between the Client and the Company, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides gardening and outdoor maintenance services within its Service Area. The exact scope of the Services to be provided will be set out in the quotation, booking confirmation, or other written communication from the Company to the Client.

Any descriptions or images of services, equipment or results are for general guidance only. Actual results may vary depending on weather, soil conditions, access, plant health, and other factors beyond the Companys control.

The Company reserves the right to decline work that it considers unsafe, unlawful, or unsuitable for its equipment or staff. In such cases, the Company will inform the Client as soon as reasonably practicable.

3. Booking Process

3.1 Booking Requests

Clients may request a booking by contacting the Company and providing details of the property, the required gardening services, access arrangements and preferred dates. All bookings are subject to availability and confirmation by the Company.

3.2 Quotations

The Company may provide a quotation based on the information supplied by the Client or following a site visit. Quotations are normally valid for a limited period, which will be stated where applicable. The Company may revise a quotation if the information given by the Client was inaccurate or if the scope of work changes.

3.3 Acceptance and Confirmation

An Agreement is formed when the Client accepts a quotation or booking proposal and the Company issues a confirmation. Confirmation may be made in writing or by other agreed means. The Company may require an advance payment or deposit before confirming a booking.

3.4 Changes to Bookings

Any changes requested by the Client, including changes to date, time, scope of work, or property access, must be agreed with the Company before they take effect. The Company reserves the right to amend the price or schedule if changes are made.

4. Access and Client Responsibilities

The Client shall provide the Company, its staff and subcontractors with safe and reasonable access to the property at the agreed times, including any necessary keys, entry codes or instructions. Parking arrangements should be made available where possible.

The Client is responsible for ensuring that the work area is reasonably clear of personal items, obstacles, animal waste, and hazards such as exposed cabling or unstable structures. The Company may refuse to work or may adjust the service if conditions are unsafe or unsuitable.

If the Client fails to provide adequate access or conditions for the work to be carried out, the Company may treat this as a late cancellation and may charge a fee as described in the cancellation section.

5. Pricing and Payments

5.1 Pricing

Services are charged according to the current price list of the Company, time-based rates, or a fixed price agreed with the Client. Pricing may take into account the size of the garden, complexity of the work, equipment needed, number of staff, and distance within the Service Area.

Unless expressly stated otherwise, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or levies which may be added as required by law.

5.2 Payment Terms

Payment is due in accordance with the terms agreed at the time of booking or stated on the invoice. The Company may require full or partial payment in advance, especially for larger projects or materials-heavy work such as landscaping or planting schemes.

Accepted methods of payment will be communicated by the Company. The Client is responsible for ensuring that payment reaches the Company on or before the due date.

5.3 Late or Non-Payment

Where payment is not received by the due date, the Company may suspend further services until payment is brought up to date. The Company may also charge interest or late payment fees in accordance with applicable law.

The Client shall be responsible for all reasonable costs incurred by the Company in recovering overdue amounts, including debt collection fees and legal costs.

6. Cancellations and Rescheduling

6.1 Client Cancellations

If the Client wishes to cancel or reschedule a booking, they must notify the Company as early as possible. The Company may apply a cancellation policy with cut-off times and fees, which will be communicated to the Client.

Where sufficient notice is given, the Company will normally allow rescheduling without penalty, subject to availability. If insufficient notice is provided, the Company may charge a cancellation fee, which may be a fixed amount or a percentage of the agreed service price.

6.2 Company Cancellations

The Company may cancel or reschedule a booking due to severe weather, staff illness, equipment failure, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will inform the Client as soon as possible and offer an alternative date or time.

The Company will not be liable for any loss of profit, loss of enjoyment, or other indirect losses resulting from a cancellation or rescheduling, provided that an alternative appointment or refund of any pre-paid amount is offered.

6.3 Missed Visits

If the Company attends the property at the agreed time but is unable to gain access or begin work due to reasons within the Clients control, this may be treated as a late cancellation. In that event, a call-out charge or full service fee may be payable at the Companys discretion.

7. Materials, Plants and Equipment

7.1 Materials and Plants

Where the Company supplies plants, turf, soils, mulches, or other materials, these will be selected to suit the conditions and brief agreed with the Client. The appearance and growth of plants and lawns will depend on ongoing care, weather patterns and other factors. The Company cannot guarantee the long-term survival or appearance of any plant or lawn once the service is complete.

Risk in any materials supplied passes to the Client once delivered to the property. Title will normally pass on full payment unless otherwise agreed.

7.2 Equipment

The Company will provide professional tools and equipment necessary to carry out the Services, unless otherwise agreed. The Client agrees not to use or operate the Companys equipment and to keep children and pets away from the work area for safety.

8. Waste Handling and Regulations

8.1 Green Waste Removal

As part of gardening and clearance services, the Company may generate green waste such as grass cuttings, branches, leaves and other organic material. The handling of this waste will be as specified in the quotation or booking confirmation.

Options may include leaving the waste on site in a designated area, placing it in the Clients garden waste bins, or removing it from the property for lawful disposal or recycling. Where removal is provided, an additional charge may apply to cover transport and disposal costs.

8.2 Non-Green Waste

The Company is not licensed to handle hazardous waste or certain types of controlled waste. Items such as asbestos, chemicals, oils, paints, electrical goods, building rubble, or contaminated materials will not be removed unless expressly agreed and in compliance with relevant regulations.

The Client is responsible for informing the Company of any suspected hazardous materials on site. The Company may refuse to handle such materials and may adjust the service or quotation accordingly.

8.3 Compliance with Local Regulations

The Company will seek to comply with applicable environmental and waste management regulations when handling and disposing of waste generated during the Services. The Client agrees not to request or require the Company to dispose of waste in any unlawful manner.

9. Health, Safety and Conduct

The Company aims to carry out all work with due regard for health and safety. Staff will follow reasonable safety procedures and may cordon off areas or temporarily restrict access while work is underway.

The Client should keep children, pets and uninvolved persons away from the work area to avoid accidents. The Client must inform the Company about any known risks on site, including unstable trees or structures, hidden ponds, sharp objects, or hazardous substances.

The Company expects its staff and Clients to treat each other with respect. The Company may withdraw its staff and terminate the visit if they experience abuse, harassment or threatening behaviour, and may charge the Client for the visit.

10. Liability and Limitations

10.1 Reasonable Care and Skill

The Company will perform the Services with reasonable care and skill and in accordance with industry practices for gardening and maintenance in the Service Area.

10.2 Exclusions of Liability

The Company is not liable for any loss or damage arising from inaccurate or incomplete information supplied by the Client, for pre-existing defects at the property, for damage caused by pests, disease or extreme weather, or for issues occurring after completion where the Client has not followed recommended care instructions.

To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profits, loss of opportunity, or loss of anticipated savings.

10.3 Damage to Property

While the Company will take reasonable care to avoid damage to lawns, borders, paths, fences and other property, certain gardening tasks may involve movement of soil, heavy machinery, or cutting and pruning. Minor scuffs or disturbance may be unavoidable. The Client acknowledges this as a normal aspect of outdoor work.

Any claims for damage allegedly caused by the Company must be reported to the Company as soon as reasonably practicable, and in any event within a reasonable period after the work, so that the matter can be investigated.

10.4 Limits of Liability

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot lawfully be excluded.

Subject to the foregoing, the Companys total aggregate liability to the Client in respect of any claim arising out of or in connection with the Services shall not exceed the total amount paid or payable by the Client for the specific service giving rise to the claim.

11. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, ideally within a short period after the work is completed. The Company will review the complaint and may request photographs, descriptions or a revisit to assess the situation.

Where the Company considers that the concern is justified, it may offer a remedy, which could include a re-visit to rectify the issue, a partial refund, or another appropriate solution. The Companys aim is to resolve complaints fairly and promptly.

If the parties are unable to reach agreement, either may pursue their rights through the courts or any other dispute resolution method permitted by law.

12. Intellectual Property

Any designs, planting plans, sketches, schedules or other materials created by the Company remain the property of the Company unless otherwise agreed in writing. The Client may use such materials only for the purpose of implementing the agreed Services at the property.

The Client shall not reproduce, distribute or use the Companys intellectual property for other sites or purposes without prior written permission.

13. Privacy and Data Protection

The Company may collect and process personal data about Clients, such as names, addresses, and service details, for the purposes of managing bookings, providing Services, issuing invoices and complying with legal obligations.

The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to protect it from unauthorised access, loss or misuse.

14. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking or confirmation will normally apply to that particular Agreement, unless a change is required by law or agreed with the Client.

The latest version of these Terms and Conditions will be made available by the Company on request.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement formed under them, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with the Services, the Agreement, or these Terms and Conditions.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

The Agreement is between the Company and the Client only. No person other than a party to the Agreement shall have any rights to enforce any of its terms.

By booking or receiving Services from Gardeners Bounds Green, the Client confirms that they have read, understood and agree to these Terms and Conditions.