Terms and Conditions for Gardeners Bounds Green

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Bounds Green (“we”, “us”, “our”) to the customer (“you”, “your”). By making a booking, confirming an appointment, or allowing our team to begin work, you agree to these terms. They are intended to be clear and practical, covering the booking process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the contract. These terms apply to domestic and commercial customers unless we agree otherwise in writing.

We aim to deliver a professional Bounds Green gardening service with fair terms for both sides. Because gardening work can vary depending on weather, access, plant condition, and the size of the job, the exact scope of services will be confirmed at the time of booking or in a written quote. Any variation to these terms must be agreed in writing by an authorised representative of ours. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

In these terms, a reference to “services” means any gardening, maintenance, clearance, pruning, lawn care, planting, hedge work, seasonal tidy-up, or related labour that we agree to carry out. A reference to “materials” means any plants, compost, soil, feed, bark, aggregates, or similar items supplied for the job. The singular includes the plural and vice versa, and headings are for convenience only and do not affect interpretation.

Booking Process

All bookings are subject to availability. A booking may be made by phone, email, online enquiry, or another method we make available from time to time. Once you provide the information we need, such as the type of work, property access, and preferred date, we may issue an estimate or quotation. An estimate is not a fixed offer unless we say otherwise. A quotation becomes binding only when accepted by you and confirmed by us, either verbally or in writing.

When you book Gardener Bounds Green services, you are responsible for giving accurate information about the property and the work required. This includes details of access, parking restrictions, water supply, pets, hazards, site conditions, and any known restrictions affecting the job. If inaccurate or incomplete information causes delay, extra labour, or additional equipment requirements, we may adjust the price accordingly.

We may request photographs, site details, or a visit before confirming a quotation. Where a quote is based on information provided by you without a site inspection, the final price may change if the actual conditions differ materially from those described. Any start date, arrival time, or duration given is an estimate unless we have expressly agreed a fixed appointment window. We will use reasonable efforts to attend on time, but we are not liable for minor delays caused by traffic, weather, operational issues, or circumstances beyond our control.

Access and Site Conditions

You must ensure safe and reasonable access to the work area on the scheduled date. This includes securing any necessary permissions from landlords, managing agents, freeholders, neighbours, or other third parties. If access is not available when we arrive, or if the site is unsafe, we may treat the appointment as a cancellation by you and charge a call-out or cancellation fee where reasonable. We may also refuse to begin or continue work if we believe the site conditions present a health and safety risk.

Payments

Unless otherwise agreed, payment is due on completion of the work or within the period stated on the invoice. For larger projects, repeat maintenance, or material-heavy jobs, we may require a deposit or staged payments in advance. Deposits are used to reserve time, cover administration, and secure materials, and they may be non-refundable to the extent permitted by law where we have already incurred costs or reserved labour specifically for your booking.

We accept payment by the methods we specify at the time of booking or invoicing. All prices are quoted in pounds sterling and, where applicable, may be subject to VAT. If a quotation states that it is inclusive of VAT, this will be made clear. Any work requested outside the original scope may be charged as an additional item at our prevailing rates or at a separately agreed price.

If payment is overdue, we may suspend further work until the outstanding amount is settled. We also reserve the right to charge reasonable recovery costs, interest, or administration fees on late payments where allowed by law and where such charges are set out in the invoice or agreed in advance. You must not withhold payment for undisputed amounts unless we have agreed otherwise in writing.

Where a job includes the supply of materials, we may require full or partial payment before ordering them. Plants and perishable items may be subject to availability, seasonal variation, and supplier substitutions. If a chosen item becomes unavailable, we may suggest an equivalent alternative. Any specific product standards or preferences should be confirmed before the order is placed.

Changes, Cancellations and Rescheduling

You may request a change to the scope, date, or frequency of the services at any time, but we are not obliged to accept changes that materially alter the original agreement. If changes increase the time, labour, disposal needs, or materials required, we may revise the quotation. If you cancel a one-off booking, you should give reasonable notice. For appointments cancelled with short notice, we may charge a cancellation fee to reflect reserved labour and lost time.

For regular maintenance contracts, either party may end the arrangement by giving notice in accordance with any period stated in the contract or invoice. If no notice period is stated, a reasonable notice period will apply. We may cancel or reschedule a visit where weather, safety, illness, equipment failure, or other operational issues make attendance impracticable. In such circumstances, we will try to rearrange the service as soon as reasonably possible.

If we arrive and are unable to complete the work because you have failed to provide access, the area is not ready, or the necessary permissions have not been obtained, we may still charge for the visit, travel, waiting time, or partial work already carried out. Where a deposit has been paid, it may be applied against these charges. Any cancellation rights you may have under consumer law, if applicable, remain unaffected by these terms.

Liability

We will carry out the services with reasonable care and skill, using competent staff and appropriate equipment. However, gardening work may involve inherent risks, including minor surface disturbance, temporary disruption, plant stress, seasonal variation, and unforeseen hidden conditions such as buried debris, pests, or underground services. We are not responsible for pre-existing defects, natural decline, or outcomes that arise from factors outside our control.

To the fullest extent permitted by law, we will not be liable for indirect, incidental, or consequential losses such as loss of profit, business interruption, or loss of enjoyment. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law. If we are found liable for a claim arising from our services, our total liability will generally be limited to the amount paid or payable for the specific work giving rise to the claim, except where the law requires otherwise.

You are responsible for removing or protecting personal property, fragile items, ornaments, and any valuables from the work area before we begin. If you ask us to move items, we will do so only at your risk unless we have agreed in writing to take special care. We are not liable for damage caused by items that are unstable, poorly fixed, hidden, or unsuitable for movement, except where such damage is caused by our negligence.

Plants, Soil and Natural Variation

Living materials are naturally variable and may respond differently after planting, pruning, treatment, or relocation. We do not guarantee that every plant will survive, thrive, or remain in a particular condition unless we have given an express written guarantee. Advice may be provided as part of the service, but final growing results depend on weather, watering, soil quality, pests, disease, and maintenance carried out after our visit. Any guarantee is valid only if the written conditions for that guarantee are followed.

Waste Regulations and Disposal

Where our services generate green waste, soil, branches, clippings, or other garden debris, we will handle disposal in a lawful and responsible manner. We may remove waste from site, leave it in designated bags or containers, or arrange disposal through approved facilities, depending on the agreement made with you. Any waste collection or disposal charge will be stated in the quotation or invoice where possible.

You must tell us in advance if the site contains hazardous or unusual waste, including sharp objects, chemicals, asbestos, contaminated soil, clinical waste, or other regulated materials. Unless specifically agreed and properly licensed, we do not collect, transport, or dispose of hazardous waste. If such items are discovered during the work, we may stop the job, charge for time already spent, and require you to arrange specialist removal. We are not responsible for waste that was concealed or incorrectly described by you.

You remain responsible for ensuring that any waste transferred for removal is legally permitted to be removed and that you have the right to authorise its disposal. We may ask for confirmation where needed. If the service includes taking waste off site, title to that waste passes to us only when we accept it for disposal or recycling in line with applicable law and our operating procedures. We will comply with relevant environmental and waste management obligations, but we are not liable for delays caused by third-party facilities or regulatory checks.

Where we leave waste on your premises, you are responsible for its subsequent handling and disposal unless otherwise agreed. If you request segregation of waste, we may charge extra if this requires additional labour or separate collection arrangements. In all cases, both parties agree to act in accordance with applicable UK waste laws and local authority requirements relevant to the service.

Customer Responsibilities

To help us perform the services safely and efficiently, you agree to provide a reasonably clear work area, suitable access to water and power where needed, and any information necessary for the job. You should also disclose any allergies, pet concerns, security systems, or known site hazards. If you fail to do so and this affects the service, we may need to modify, delay, or stop the work.

You are responsible for ensuring that any instructions you give us are lawful and do not infringe the rights of any third party. If a landlord, managing agent, or neighbour later raises an issue because you lacked permission to authorise the work, you will be responsible for resolving that issue and for any costs we reasonably incur as a result of relying on your instructions.

We may take reasonable steps to protect lawns, beds, paving, and nearby structures, but certain gardening operations can leave temporary marks, footprints, or soil movement. By commissioning a Bounds Green garden services job, you accept that practical working conditions and the nature of outside work may produce ordinary wear, which is not in itself a breach of contract.

Force Majeure

We will not be in breach of these terms if performance is delayed or prevented by events beyond our reasonable control, including severe weather, floods, storms, fire, epidemic, transport disruption, industrial action, supply shortages, or legal restrictions. If such an event occurs, we may suspend the services, reschedule the work, or, where necessary, cancel the booking without liability for indirect losses.

We may vary these terms from time to time, but any change will not affect bookings already confirmed unless required by law or expressly agreed. The version in force at the time of your booking will usually apply to that booking. If we choose not to enforce a right under these terms on one occasion, that does not mean we waive that right for the future.

Nothing in these terms is intended to create a partnership, joint venture, or employment relationship between us and you. If any clause is found invalid or unenforceable, it will be interpreted to reflect the parties’ original intention as closely as possible, and the rest of the agreement will remain effective. These terms represent the entire agreement between the parties concerning the subject matter, except where additional written terms apply.

These Gardener Bounds Green terms and conditions are designed to provide a fair framework for professional outdoor work while keeping the agreement straightforward. They should be read together with any quotation, invoice, or written contract issued for the specific job. In the event of inconsistency, any written special terms agreed for a particular booking will take priority over these general conditions to the extent of the inconsistency.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless mandatory law provides otherwise. This means any interpretation, enforcement, or challenge relating to the services will be handled under the legal framework applicable in the UK.